Take it from James Tyack, who led a civic app project called Unlock Philly where users could report accessibility issues on SEPTA.

“When we first started recording and sharing the [elevator] outages, we saw up to 10 outages at a time with some elevators broken for two months,” he wrote. “The stats show an improvement over the past year: it’s rare to see more than one or two concurrent outages and they’re fixed quickly.”